Dassault Systemes Remote Support Terms and Conditions
The Dassault Systemes Remote support tool powered by BeyondTrust gives Dassault Systemes Support representatives the ability to control your computer for troubleshooting purposes. Using this tool, Dassault Systemes support representatives can analyze the configuration of your system, view and edit your files and registry and annotate on your screen. The Dassault Systemes support representative will have full access to your system subject to you providing the elevation rights. Please remain at your system throughout the session to monitor all actions taken. Once your session begins, you will always have overriding control by movement of your mouse. You will also be able to discontinue the session at any time by selecting "X" in the upper right-hand corner of session window. Dassault Systemes Support representatives will access, collect and use certain information during the session for support purposes. Refer to more details below.

Downloading the BeyondTrust Software client
By downloading the client to start the remote support session, you agree and acknowledge that: Remote Support sessions may be monitored or recorded for quality control purposes. Dassault Systemes support representative may be located anywhere in the world. If potentially illegal, suspicious or dangerous activity is discovered during the course of the Dassault Systemes Remote support session, Dassault Systemes reserves the right to report it to appropriate agencies, including law.
To use Remote Support tool, you will need to be guided by a Dassault Systemes support representative. You may be asked if you would like to install or run this remote support client tool to establish the session. On agreeing upon, the client tool will download and prompt you for installation. Note: After the support session, the remote support application will automatically uninstall
Protection of your data is a top priority for Dassault Systemes. If you have been directed to this site to begin a remote session, note that this is the only official Dassault Systemes site powered by BeyondTrust for such access. If the session ID you have been given does not work, do not try logging in through any other sites. Hang up and contact Dassault Systemes support for further assistance.


Activities Performed
Activities that your support representative may use to assist you. The Dassault Systemes support representative will take control of your system to troubleshoot and make the necessary fixes. The representative will have the ability to modify your system. In certain cases, the representative is able to view, edit, and exchange file and registry information. You will be prompted to accept or deny each action. The representative is able to view and/or change your system configuration for troubleshooting purposes (free space on hard drive, running programs, settings, preferences, etc.). You will be able to view every function the representative is performing.

Collection and Use of Data Access, collection and use of data (non-personal information)
While providing this service, Dassault Systemes will: Collect statistical usage information about remote sessions; and collect the following information encrypted in a data log file sent back to Dassault Systemes:
- Session ID : Random number used to identify each remote support Session
- Log : A log or recording of all actions from the technician will be captured
- Date and time that a session started and ended
- Session Summary with details
You cannot continue with a Remote Support session unless you agree to the Remote Support Terms and Conditions. By entering the session key and joining the remote support session or by joining the support session via URL provided directly through email, you by default agree to all the Terms and Conditions. Kindly do not proceed if you do not agree on terms and conditions.